Complaint management software is used to accept, categorize and track customer complaints from initiation through resolution. It provides a means to link issues to customers so they are notified when their complaint has been addressed, prioritize complaints using a variety of criteria, alert service personnel and deploy assets to solve those issues, and keep records of complaints for further analysis.
Visitor management refers to tracking the usage of a public building or site. By gathering increasing amounts of information, a Visitor Management System can record the usage of the facilities by specific visitors and provide documentation of visitor's whereabouts.